Refund policy
Please review our store-wide return and refund policy below.
1. Non-Returnable Items
Custom Kits & Oils: Any personalised apothecary kit or custom oil.
Opened or Used Kits & Oils: Any kits or oils that have been unsealed or used.
Sale or Promotional Items: All discounted items are final sale.
2. Change of Mind
For unopened, non-custom items (such as sealed kits or tools):
- You may request a return within 14 days of receiving your package.
- Items must be unused, sealed and in their original condition and packaging
- Return Shipping: The customer is responsible for paying return shipping costs. Shipping costs are non-refundable.
3. Damaged, Defective or Incorrect Orders
If your parcel arrives broken, damaged in transit or if you received the wrong item, we will do our best to make it right.
What to do:
- Email us at contact@oliveswonderland.com.au within 7 days of delivery.
- Include your Order Number
- Provide clear photos of the damaged product(s) and the original shipping packaging.
Once verified, we will work with you to arrange a replacement, store credit or a refund for the affected item.
To start a return, you can contact us at contact@oliveswonderland.com.au.
Items sent back to us without first requesting a return will not be accepted.